Rate Limits

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Basic Limits

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Request Rate Limits

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Requesting Higher Limits

• If you need a higher request limit:
  • Email: techsupport@supertone.ai
  • Please include your required RPM and intended use case in your inquiry.

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API Access Policy

• Only official access methods specified in the API documentation are permitted.
• Unauthorized access attempts may be blocked.

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Additional Limit Policies

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System Stability Management

• Usage may be limited when necessary to maintain stable service operation.
• Temporary usage restrictions may be applied based on system load conditions.

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Policy Changes

• We aim to provide advance notice when limit policies change.
• In cases requiring urgent system protection, restrictions may be applied immediately without prior notice.

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Usage Pattern Monitoring

• We monitor API usage patterns to ensure stable service operation.
• Restrictions may be applied in the following cases:
  • Abnormally high request frequency
  • Suspicious usage patterns
  • Service abuse attempts

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Recommendations

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Suggestions for Stable Service Usage

1. Maintain appropriate intervals between API calls
2. Set appropriate wait times instead of immediate retries when errors occur
3. Design services with buffer room for rate limits
4. Inquire in advance if bulk requests are needed